Are your Employees Fully Trained?

From entry level to management, all employees can benefit from skills training whether they are learning the fundamentals or brushing up on existing knowledge and abilities. With proper training, your employees can do their jobs with a certainty and confidence that leads to increased productivity and promotes a positive working environment.

When considering employee training, it is important to remember that the success of any business can be measured by the success of the employees within it. Ultimately, an investment in your staff is an investment in your business’s growth and development. iTrain Workplace and Hospitality Training offers a variety of employee training courses to establish and promote maximum proficiency in the workplace. Basic courses are designed to establish fundamental skills while our advanced courses provide a platform for performance enhancement. Courses are offered at iTrain’s training facility or on-site.

Package deals, ongoing training programs, and custom training course are also available upon request. Contact us for more information.

Training programs include:

• Basic Servers Training
• Advanced Servers Training
• Bartender and Mixology Training
• 3 Hour Bartending Workshop
• Wine Council of Ontario Certification
• Smart Serve Certification
• BASIC.fst – Food Safety Training
• ADVANCED.fst – Food Safety Training
• WHMIS Training
• Workplace Violence and Harassment
• True Colors®

Course Description

Service is vital in a guest’s perception of an event and venue, and servers play an important role in ensuring overall guest satisfaction. In Basic Servers Training, participants establish the serving fundamentals required for a successful service. In this hands-on course, participants learn proper wine service, how to carry 3 plates, table clearing, and the essentials of customer service etiquette. Focus is on Buffet Food Service, Plated Food Service and French (Russian) Food Service.

Cost

iTRAIN FACILITY
Cost: $44.25 plus HST
Minimum Passing Grade: 80%.
Course Length: 3 hours in classroom format

ON-SITE TRAINING
Please contact your local office

Course Description

Advance servers training allows participants to build on their existing foundation of service skills. They will learn the art of fine-dining service and become more efficient servers with the new tips and techniques this course provides. This course will offer that next level of professionalism that enables servers to be more organized and proficient at their jobs.

Cost

iTRAIN FACILITY
Cost: $50 + hst
Minimum Passing Grade: 80%
Course Length: 4 hours in classroom format

ON-SITE TRAINING
Please contact your local office

Course Description

The Bartender and Mixology Training course is a must-have according to industry standards. This course covers correct preparation methods, standard mixing techniques, and product knowledge pertaining to all beverage categories: spirits, liqueurs, cocktails, shooters, wine and beer.

Participants will be provided with a course manual that includes all of today’s top drink recipes, basic product knowledge and tips for service excellence.

Participants must successfully complete both practical and written multiple choice tests, incorporating the theory and hands-on skills acquired throughout the course. Certification issued. Must be 18 years of age or older.

Cost

iTRAIN FACILITY
Cost: $350 +hst
Minimum Passing Grade: 80%
Course Length: 32 hours (four 8 hour classes)

ON-SITE TRAINING
Please contact your local office

Course Description

This course is designed for anyone who wants to learn to make fabulous drinks for home parties or for those who want a taste of what working behind a bar is really like. This 3 hour introduction to bartending covers the basics of mixing a good cocktail. Learn standard mixing techniques, the art to shaking cocktails and gain product knowledge. We will cover a selection of drink recipes from our Bartender Training Certification Course.

This class is a taste of the real Bartender Training Certification Course.  No Certificates are issued.

Cost

iTRAIN FACILITY
Cost: $100+hst
Minimum Passing Grade: N/A
Course Length: 3 hours

ON-SITE TRAINING
Please contact your local office

Course Description

The Wine Council of Ontario Certification of Merit Program is a self-study introductory wine program which teaches participants about the appellations and sub-appellations of Ontario wines, wine service and food and wine pairing principals. Participants will be provided with a newly released Wine Appellations of Ontario: An Introductory Course book with review exercises. Participants are able to take as much time as required to complete the program. Certification provided upon successful completion of the final exam administered at iTrain’s training facility.

Cost

iTRAIN FACILITY
Cost: $44.25+hst ($50)
Minimum Passing Grade: 86%.
Course Length: Home Study

ON-SITE TRAINING
Please contact your local office

Course Description

Servers, Bartenders, Hostesses and Hospitality Managers must be Smart Serve certified by Law. The Smart Serve training program teaches responsible alcohol service, educating hospitality staff on the Liquor Licence Act, standard drinks, and the effects of alcohol on the body. The course also provides information and tips on maintaining a safe and enjoyable atmosphere for guests. Participants will be provided with the Smart Serve Ontario Workbook and certification upon successful completion of the final exam.

Cost

iTRAIN FACILITY
Cost $70 + hst
Minimum Passing Grade: 80%.
Course Length: 3 hours in classroom format

ON-SITE TRAINING
Please contact your local office

Course Description

By law, owners and operators of food establishments are required to ensure that there is, at all times when the establishment is operating, at least one certified food handler working in a supervisory capacity in each area of the premises where food is prepared, processed, served, packaged or stored. iTrain’s certified BASICS.fst Instructor teaches participants everything they need to know in order to comply with public health requirements and how to apply food safe practices in the workplace. Participants are provided with the BASICS.fst course book and certification upon successful completion of exam. Certification is valid for 5 years.

Cost

iTRAIN FACILITY
Cost: $95+ hst 
Minimum Passing Grade: 74%
Course length: 1 day in a classroom format

ON-SITE TRAINING
Please contact your local office

Course Description

iTrain’s certified ADVANCED.fst Instructor provides participants with a comprehensive review of food safe practices in the workplace. Designed for management level employees, this course teaches participants about the challenges of food safety, how to maintain sanitary facilities and equipment and how to develop a food safety system. Participants will be provided with the ADVANCED.fst course book and certification upon successful completion of exam. Certification is valid for 5 years.

Cost

iTRAIN FACILITY
Cost: $200+hst 
Minimum Passing Grade: 75%
Course length: 2 days in a classroom format

ON-SITE TRAINING
Please contact your local office

Course Description

Providing employees with the knowledge they need to maintain a safe working environment is essential to workplace health and safety. Employers must provide information and instruction to all workers who work with or near a controlled product. Our WHMIS program covers:

• WHMIS Introduction and Regulations
• WHMIS Roles and Responsibilities
• WHMIS Classifications and Symbols
• WHMIS Labels
• MSDS Forms

Cost

iTRAIN FACILITY
Cost: $25 + hst 
Minimum Passing Grade: 75%
Course length: 1 hour in classroom format

ON-SITE TRAINING
Please contact your local office